Person-centred planning
Your goals, consent, culture, privacy and preferred way of receiving support guide delivery.
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Quality & safety
Support that respects your rights and choices.
Clear expectations, thoughtful matching and open communication help create safer, more reliable support.
Give feedback or raise a concern
What you can expect
Before services begin, we discuss your goals, routines, communication needs, risks, preferences and the practical details of support. We confirm service suitability, worker availability, responsibilities and agreed arrangements.
You can ask questions, involve a nominee, family member or advocate, change your preferences, give feedback or make a complaint without fear of losing your support.
Worker suitability
Role-relevant experience, checks, training and safe work expectations are considered before allocating support.
Review and improvement
We respond to concerns, review changing needs and use feedback to strengthen our services.
If something feels unsafe
Tell Aevitas Care as soon as possible so we can respond. In an emergency or where someone is in immediate danger, call 000.
You may also contact the relevant independent regulator at any time. NDIS concerns can be raised with the NDIS Quality and Safeguards Commission. Government-funded aged care concerns can be raised with the Aged Care Quality and Safety Commission.