Privacy Policy
Last updated: 11 September 2026
Aevitas Care respects your privacy and handles personal information carefully. This policy explains the types of information we may collect, why we collect it and how you can contact us about your information.
Information we may collect
We may collect your name, contact details, location, service needs, funding information, communication preferences and other information needed to respond to an enquiry or deliver support. Where necessary for care and permitted by law, this may include health or other sensitive information.
How we collect information
Information may be provided by you, your authorised representative, a referrer or another service involved in your care. We may also collect limited technical information when you use this website.
Website forms and Formspree
Our website enquiry and feedback forms are processed by Formspree on our behalf. Information entered in those forms is transmitted to Formspree and delivered to Aevitas Care. Please do not submit medical records, NDIS plan documents, identity documents or other unnecessary sensitive information through a website form.
Why we use information
- To respond to enquiries and assess service suitability
- To plan, coordinate and provide agreed supports
- To communicate with participants, families, representatives and relevant providers
- To meet legal, safety, quality and record-keeping obligations
- To improve our services and manage our business
Sharing information
We only share personal information where it is necessary for your support, you have authorised it, or the law requires or permits it. This may include workers, health or service providers, funding bodies, regulators and professional advisers. We do not sell personal information.
Storage and security
We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Records are retained only as required for service delivery, legal obligations and legitimate business needs.
Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before processing a request.
Privacy questions or complaints
Contact Aevitas Care at enquiries@aevitascare.com.au or call 0493 125 185. We will acknowledge your concern and work with you to address it.
This policy may be updated when our services, systems or legal obligations change.